Survey Data Shows an Increase in Agents Open to Changing Companies This Year – But More Coldwell Banker Real Estate Agents Plan to Stay Put
Findings from the brand’s latest annual Agent Priorities Report reveal agent sentiments and expectations in 2024
The latest annual “Agent Priorities Report” from Coldwell Banker Real Estate, an AnywhereSM (NYSE: HOUS) brand, found that 61% of agents surveyed plan on sticking with their company this year, a significant change from 2023 when 75% of agents said they probably or definitely would not change affiliation. Coldwell Banker® affiliated agents, however, are no more likely to want to change companies than they were in the past (69% in 2024 versus 70% in 2023).
“Given today’s challenging landscape, many agents have become more open to leaving their current company and working with a partner who best supports their personal and career goals,” said Jason Waugh, president of Coldwell Banker Affiliates. “I’m proud to say that the Coldwell Banker network continues to find value in our products, services and resources as well as their partnership with the brand. Our strong reputation, powerful brand image and global network equip affiliated agents to maintain a commanding presence in the marketplace.”
The Coldwell Banker brand’s way of doing things has created an opportunity to serve as the premier destination for agents who want results, and it has earned their loyalty. Every day, Coldwell Banker delivers to the high standard demanded by the industry’s best agents and brokers, and it is because of its dedication to real estate professionals that the Coldwell Banker brand is ranked #1 in agent loyalty.
Conducted by Quester, the report surveyed both Coldwell Banker-affiliated and non-affiliated competitor agents to gauge how they are feeling about today’s real estate market, their priorities and their views on the industry’s leading real estate brands.
Change in Affiliation is Top-of-Mind for Many Agents
When asked the main factor(s) driving affiliation change, respondents cited wanting more referrals and leads (52%), better training and education opportunities (44%), better commission structure (42%) and better team support (42%). In a challenging real estate landscape, many agents are seeking a partner who will best offer support to meet their career goals and help grow their business. Coldwell Banker is helping agents upskill through new media platform trainings and access to world-class technology and services designed to help agents streamline their work to better serve their clients.
Of surveyed respondents, 85% say they are satisfied with their affiliation with Coldwell Banker. Additionally, since joining the brand, 54% of respondents report experiencing an improved business impact because of access to top tools and products, opportunities to learn and train, industry expertise as well as marketing and management support.
Agent Priorities Remain the Same
Agents revealed many priorities when choosing a company to affiliate with. Brand trust tops the list with 93% of all respondents citing this characteristic followed by marketing and advertising support (88%), a strong brand image (85%), recognizability (83%) and leading-edge technology and tools (82%). The power of brand trust bolsters an agent’s business while increased marketing support and access to a suite of products enhance the services they can offer their clients, ultimately creating a better experience for all.
However, there are a few differences between Coldwell Banker affiliated and non-affiliated agents. Compared to all surveyed agents, Coldwell Banker agents place a higher importance on brand trust (97%), marketing and advertising support (95%), strong brand image (95%), recognizability (95%) and leading-edge technology and tools (92%).
Two new priorities did arise in the brand’s 2024 report compared to 2023 – more agents showed an increased interest in a brand’s expertise in luxury real estate (66% vs. 51%) and if they hold a strong global presence (65% vs. 50%). The Coldwell Banker Global Luxury® program continues to invest in its Global Luxury Property Specialists through rigorous luxury training opportunities, access to a global network and market data designed to support those working with high-end clientele.
Survey Methodology
Coldwell Banker Real Estate LLC commissioned Quester Research to survey 1,469 agents and brokers between January of 2024 and February of 2024, including 852 Coldwell Banker affiliated agents and brokers from the Coldwell Banker database and a national sample of 617 Coldwell Banker and competitor agents and brokers recruited from a panel company. Respondents must have qualified as a licensed real estate agent or broker, between the ages of 21 and 75, living in the United States and working primarily in residential real estate.
Athena Snow
Senior Manager, Public Relations & Giving for Coldwell Banker. Grew up in Sarasota and attended college at Western Carolina University. Athena wanted to wake up in that city that doesn’t sleep so headed to Madison Avenue to start her marketing career. She has been with this awesome brand for more than 15 years and can be found generating buzz about CB in every way possible. Athena helps to grow the brand’s position as the most storied real estate company within the industry and has led many high-profile endeavors; she was at the forefront of the brand’s pioneering smart home campaign, raised $6 million in two years to build 130 Habitat for Humanity homes, and led the Homes for Dogs program in partnership with Adopt-a-Pet.com that resulted in tens-of-thousands of dogs finding their furever home. She currently leads the CB Supports St. Jude program, which encourages the Coldwell Banker network’s 96,000+ real estate agents to make donations to St. Jude’s Children’s Research Hospital for every real estate transaction they represent. In her spare time, you can find her either digging up a new area in her yard for another flower bed or planning her next travel adventure. She's the proud mom of three cats Jolene, Ziggy and Lucy.
